98vip FAQ — Answers to all your questions, right here

No. Each mobile number can only be linked to one account. Creating multiple accounts may result in all accounts being suspended and balances forfeited. This is a violation of our Terms of Use.

You must be at least 18 years old to register at 98vip. Date of birth is verified during sign-up, and KYC documents may be required for larger transactions. We place the highest priority on protecting minors.

On the login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use the OTP to set a new password. The entire process takes just 2 minutes.

After 5 incorrect password attempts, your account is automatically locked for 30 minutes. Please try again after 30 minutes. For a quicker resolution, email support@98vip.ws or contact us via live chat.

Yes, certain details can be updated. You can change your email and password from Profile Settings. To update your name or mobile number, please contact support with a valid ID.

98vip supports all popular payment methods in Bangladesh: bKash, Nagad, Rocket, Dutch-Bangla Bank, and USDT (Crypto). Most payments are processed instantly or within 10 minutes at most.

The minimum deposit is just ৳100 BDT. Even with this minimum amount, you'll qualify for the welcome bonus and can place bets or play any game.

Typically, 5–15 minutes withdrawals are processed. Bank transfers may take 1–2 business days. Even during peak periods, all withdrawals are processed within 24 hours.

Minimum Withdrawal Amount ৳300. Withdrawals to third-party accounts are not accepted — payment must be made to the same mobile number used during registration.

If your balance hasn't arrived after 30 minutes, contact us via live chat or at support@98vip.ws. Keep a screenshot of the transaction and your transaction ID handy — these will help resolve the issue faster.

Automatically applied to your first deposit after registration — 100% Bonus It gets credited to your account automatically — no code required. To receive the bonus, make your first deposit within 30 days of registration.

No. To withdraw bonus funds, you must meet the wagering requirements. Typically, you need to wager the bonus amount x5–x10. Once the requirements are met, winnings from the bonus are transferred to your real balance. For more details, Terms & Conditions here.

A percentage of your total losses each week is returned to you as cashback. It's credited to your account automatically every Monday morning. Your cashback rate depends on your VIP tier.

Share your unique referral link or code with a friend. When they register using that link and make their first deposit, a referral bonus will be automatically credited to your account. The code must be entered at the time of registration.

98vip offers: Live cricket betting, football, tennis, badminton, kabaddi and 30+ sports. The casino section features Live Baccarat, Roulette, Blackjack, Dragon Tiger, and thousands of slots games. on the Platform page View details.

The minimum bet for most Sports Betting markets is just ৳10 BDT. Casino games start from ৳5 BDT — so you can enjoy a full betting experience even on a tight budget.

Once confirmed, bets generally cannot be cancelled. However, in some cases you can use the "Cash Out" feature to exit a bet before the match ends. If an event is cancelled or abandoned, your stake will be refunded.

Live betting lets you place bets in real time while a match is in progress. Odds update continuously based on how the match unfolds. On the bet page go to the "Live" section to see all active matches.

98vip uses decimal odds. Winnings = Stake × Odds. For example, a ৳100 bet at odds of 2.5 returns ৳250 (including your original stake). The payout is displayed automatically when placing a bet.

Yes. 98vip uses 256-bit SSL encryption. All your data is stored in encrypted form and is never shared with third parties. To learn more, visit our Privacy Policy Read it here.

Change your password immediately. Go to Account Settings and log out all active sessions on other devices. Then notify us at support@98vip.ws. If needed, we can temporarily lock your account.

Go to Profile Settings and enable two-step verification under the "Security" tab. An OTP will be sent to your registered mobile number each time you log in. Keeping this on significantly improves your account security.

KYC (Know Your Customer) verification is required for large withdrawals or suspicious activity. It helps prevent money laundering and keeps your account secure. You'll typically need to submit a photo of your NID or passport.

You are automatically enrolled in the VIP program the moment you register. You earn points on every bet, and accumulating points moves you up the tiers. No separate application is required. on the VIP page View details.

A set number of points is added for every ৳100 wagered. Point rates differ between Sports and casino games. During special events, you can earn double or even triple points. Points can be redeemed for bonuses and rewards.

At higher VIP tiers, you get: a dedicated account manager, higher cashback rates, faster withdrawal processing, a birthday bonus, access to exclusive tournaments, and special gifts.

The fastest way to reach us is via live chat on the site. You can also contact us by email: support@98vip.ws. Our Bangla-speaking support team is available 24 hours a day, 7 days a week.

Yes. 98vip's live chat support is active around the clock — including during Eid and public holidays. Average response time is 2 minutes. For assistance in Bangla, simply type "Bengali" or "বাংলা".

For any complaint, send a detailed message to support@98vip.ws or reach out via live chat. An initial response is provided within 24 hours of receiving your complaint, with full resolution within 3–5 business days.